Shipping policy
Last updated: 25 September 2026
At Trim Mate Australia, we aim to provide fast, reliable shipping for customers in Australia and around the world. All orders are carefully packed and dispatched from Australia using Australia Post.
1. Where We Ship
We ship worldwide using Australia Post international shipping services.
Shipping availability and delivery costs may vary depending on the destination country.
2. Order Processing & Dispatch
Orders are generally processed and dispatched within 1–3 business days after payment has been received.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
3. Domestic Delivery — Australia
For orders delivered within Australia, estimated delivery times are generally:
- Adelaide & South Australia: 1–3 business days
- Other metropolitan areas: 2–5 business days
- Regional & remote areas: 3–10 business days
These are estimates only and may vary depending on the destination and Australia Post service selected.
4. International Delivery
We ship internationally using Australia Post international services.
The normal estimated delivery time for international orders is approximately 5–8 business days.
International delivery times may vary depending on the destination country, customs clearance, local postal services, public holidays, weather and other circumstances outside our control.
Please note that the 5–8 business day estimate does not include potential delays caused by customs or local authorities in the destination country.
5. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order size, destination and available Australia Post shipping options.
Any applicable free-shipping promotions will be clearly displayed on our website or at checkout.
6. Tracking Your Order
Where tracking is available, your tracking number will be provided once your order has been dispatched.
You can use the tracking number to monitor your parcel through Australia Post.
Please allow some time for tracking information to become active after your parcel has been collected.
7. Customs, Duties & Taxes
For international orders, your country may charge customs duties, import taxes, GST/VAT or other fees when the parcel enters the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Trim Mate Australia is not responsible for delays caused by customs clearance or for customs duties, taxes or other charges imposed by the destination country.
Customers are responsible for ensuring that the products they order can legally be imported into their country.
8. Incorrect or Incomplete Address
Please ensure that your delivery address is correct and complete before placing your order.
If an order is returned to us because of an incorrect, incomplete or undeliverable address provided by the customer, additional shipping costs may apply to resend the order.
If you notice an error in your address after placing an order, please contact us as soon as possible. We will do our best to update the address before the order is dispatched.
9. Delayed or Lost Parcels
Once an order has been handed to Australia Post, delivery is managed by the postal carrier.
If your parcel is delayed, please contact us with your order number and tracking number, and we will assist you in following up with Australia Post.
If a parcel is confirmed as lost by the carrier, we will work with Australia Post to resolve the matter and determine the appropriate next steps.
10. Damaged Parcels
If your order arrives damaged, please contact us as soon as possible.
We recommend taking clear photographs of:
- The damaged packaging
- The shipping label
- The damaged product
- Any other relevant damage
These photographs may be required when submitting a claim with the shipping carrier.
11. Delivery & Authority to Leave
Depending on the Australia Post service and destination, parcels may be delivered to the address provided or handled according to the delivery options available in that location.
Trim Mate Australia is not responsible for parcels that are lost or stolen after being delivered according to the carrier's delivery procedures.
12. Delivery Estimates
All delivery timeframes stated in this policy are estimates and are not guaranteed.
Delivery may take longer during peak periods, public holidays, severe weather events, customs processing, or other circumstances outside our control.
13. Contact Us
If you have any questions regarding your order or shipping, please contact us and include your order number so we can assist you as quickly as possible.
Trim Mate Australia
Australia
Website: thetrimmate.com
Trim Mate Australia reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page.